Shipping policy

Digital Delivery & Refund Policy

⚡ Digital Delivery: Instant Gratification
Because we know you are ready to start choosing your own sanity immediately, we do not make you wait for the mail carrier.
  • How it works: As soon as your payment is processed at checkout, a download link will hit your screen. You will also receive an automated email containing your permanent access link.
  • The Technical Stuff: Our digital files are delivered as standard, interactive, fillable PDFs. You can open and type into them directly using any web browser or smartphone. For the ultimate "glow-up" experience, we highly recommend opening them inside tablet annotation apps like GoodNotes, Notability, or Samsung Notes.
  • Didn’t see the email? Check your Spam, Prompts, or Updates folders first. If our email is sitting next to your ex's unread messages, drag us over to your primary inbox so you never miss an update.
🛑 Refund Policy: No Take-Backs (With an Exception)
Let's be direct: All sales of digital download products are final.
Unlike that relationship you stayed in for six months too long, once you gain access to these digital files, there is no going back. Because a PDF cannot be physically shipped back to our warehouse, we cannot issue standard refunds or exchanges once the file has been delivered or downloaded.
However, we are in the business of fixing routines, not causing tech headaches. We will happily step in and issue a refund or exchange under the following rare circumstances:
  1. Accidental Duplicate Purchases: If you accidentally mashed the checkout button and paid for the exact same digital PDF twice in the same order, we will gladly refund the accidental duplicate charge.
  2. Corrupt or Defective Files: If the file refuses to open or is technically broken on our end (and our customer support team can't fix it for you), we will issue a full refund.
🙋♀️ Need Tech Support?
If your link didn't arrive, your download timed out, or you just need a hand figuring out how to import your new journal into your iPad, do not stress. We are much more responsive than he is.
Drop a message to our support team at butwecanfixhim@gmail.com with your order number, and we will get you sorted out within 24–48 hours.